Well, let me tell you about this “progress knowledge base” thing, as best as I can understand it. You know, us old folks, we ain’t got much schooling, but we can still figure things out, one way or another.
So, from what I gather, this “knowledge base” is like a big ol’ library, but it’s on the computer, not in a building. You know, like those fancy young folks are always lookin’ at their phones and such. It’s got all sorts of information in it, all about some company’s stuff, or maybe some kind of service they offer. Kinda like how my old cookbook has all them recipes, this knowledge base has all the answers, I guess.
What’s in it? Well, it seems like it’s got all kinds of things. Like, if you bought some gizmo from them, and you can’t figure out how to make it work, you go to this “knowledge base” and it’ll tell ya. Or maybe if you got a question about somethin’ they do, the answer’s supposed to be in there too. It’s all about learnin’, see? Like when the preacher talks about knowin’ the good book, this is knowin’ the company’s stuff.
They say there’s different kinds of knowledge in there. Like, some of it’s just plain facts, you know, like how many eggs go in a cake. And some of it’s about how to teach things, I reckon. And some of it’s about what they’re sellin’ or doin’. It’s all mixed up together, like a big stew. And they even got stuff about the folks who are learnin’, like how some folks learn faster than others, just like how some of my grandkids pick up chores quicker than others.
- Where do you find it? Well, it’s on that internet thingy, of course. You go to the company’s website, and you gotta poke around a bit, but you’ll find it. They call it a “support center” sometimes, which makes sense, I guess, ’cause it’s there to help ya.
- Is it hard to use? I reckon it depends. Some of them are probably easier to use than others. But I figure if an old gal like me can figure out how to use a microwave, most folks can figure out how to use one of these “knowledge bases.” It’s all about lookin’ around and clickin’ on things, just like when you’re watchin’ that TV thing with all them channels.
Now, I heard tell of somethin’ called “ProKB.” Sounds fancy, doesn’t it? It’s like a special kind of knowledge base, made for them Windows computers. Folks seemed to like it a lot, so they brought it back. Sounds like it’s got all the latest stuff in it, all the new information. It’s like gettin’ a new edition of the almanac every year, keepin’ you up to date.
And there’s another one, for somethin’ called “OpenEdge.” That one’s got answers to questions that other folks have asked before. So, if you’re stuck on somethin’, chances are someone else has already been stuck on it too, and the answer’s in there somewhere. It’s like askin’ your neighbor for help with the garden – someone’s probably already dealt with them pesky weeds.
Seems like these “knowledge bases” are important for them businesses. They use them fancy words like “build,” “scale,” and “protect” their stuff. I guess it means they use this information to make their businesses bigger and better, and to keep them safe from trouble. And they use it to make sure everything’s workin’ right, like keepin’ an eye on the chickens to make sure they’re layin’ eggs. They even got stuff for them computer folks, all about connectin’ to different things, like how the roads connect all the towns together.
So, what’s the point of all this? Well, I reckon it’s all about makin’ things easier. Easier for the company to help their customers, and easier for the customers to get the help they need. It’s like havin’ a smart neighbor who knows everything, but instead of havin’ to go over to their house all the time, you can just look it up on the computer. And that, as far as I can tell, is what this “progress knowledge base” stuff is all about. It’s all about learnin’ and gettin’ answers, plain and simple.
Tags: [Knowledge Base, Progress Software, ProKB, OpenEdge, Support, Documentation, Learning, Troubleshooting, Technology, Business Applications]
