Alright, let’s talk about this ServiceTitan thing, ya know, like the young folks are always yappin’ about. Don’t rightly know what half of it means, but I’ll tell ya what I heard.
What is this ServiceTitan, anyway?
Near as I can tell, it’s somethin’ for them folks who fix yer pipes and yer heaters and such. Big companies, small companies, it don’t matter. They use it to keep track of things, ya know? Like, when they gotta go fix somethin’ at yer house, and how much to charge ya. Used to be all on paper, I reckon. Now it’s all in this here… ServiceTitan thing.
- They got tools for schedulin’ jobs, like when the fella’s comin’ to fix the leak.
- And they got tools for sendin’ out bills. Lord knows them bills can be high these days.
- And get this, they even got stuff for keepin’ track of all their customers. Guess they can’t remember everyone like we used to in the old days.
Sounds fancy, don’t it? All this talk of “platforms” and “tools”. Back in my day, a tool was a hammer, ya know? But I guess times change, and so do the fix-it fellas.
This new “Scheduling Pro” thingy
Now, I heard tell there’s somethin’ new called “Scheduling Pro.” Sounds like it’s supposed to make bookin’ appointments easier, ya know, like when you call to get your air conditioner fixed. Instead of callin’ and hopin’ they can squeeze you in, maybe you can just go online and pick a time yourself. Fancy, huh? Guess it’s good for them young folks who are always on their phones.
ServiceTitan for big businesses
Heard it ain’t just for small-time fix-it fellas neither. Big companies use it too. The kind that work on them big buildin’s in the city. Apparently, it helps ‘em get more done and make more money. Well, good for them I guess, long as they don’t start chargin’ us more!
Need help with that ServiceTitan? They got a “help center.”
Now, if you’re one of them fix-it fellas and you get stuck, don’t you worry. They got somethin’ called a “help center” you can go to. Guess it’s like a place you go to ask questions when you don’t know what you’re doin’. Kinda like askin’ yer neighbor for help, but on the computer. They say it helps with this “productivity” and keepin’ costs down. Which sounds good to me, cheaper is better, right?
ServiceTitan on your phone? Yep, there’s an app for that.
And get this – they even got an app for yer phone! Can you believe it? The fix-it fella can look at everythin’ right there on his phone. Schedules, customer info, all of it. They call it “ServiceTitan Mobile” and they even got a handbook for it, though I reckon it’s easier to learn on that phone then from some thick book. Seems mighty convenient, I gotta say.
Why all the fuss?
So, why all the fuss about this ServiceTitan? Well, I guess it makes life easier for them fix-it folks. They can get more done, keep track of everythin’, and keep their customers happy. And a happy customer means more business, right? At least that’s what I hear. It ain’t just about makin’ money though. They say it’s about helpin’ folks and makin’ things better. And that’s somethin’ I can understand. Good honest work, that’s what matters.
Learn how to use it! Gotta have that “trainin’.”
But here’s the kicker. Ya can’t just start usin’ this ServiceTitan thing without knowin’ how it works. You gotta have “trainin’.” That’s what they call it, anyway. Learn how to use all them tools and buttons and such. Guess it’s like learnin’ how to drive a car, or bake a good pie. You need someone to show you the ropes. And apparently, there’s lots to learn about this here ServiceTitan. But once you learn it, they say it makes a world of difference. Make things faster and easier.
Making forms? What’ll they think of next?
Oh, and one more thing. I heard about them makin’ “forms” on this ServiceTitan thing. Forms for this, forms for that. Guess it’s like fillin’ out paperwork, but on the computer. Used to be all done with a pen and paper, now it’s all digital. They say it makes things more organized, less likely to lose a paper. Seems like these young folks are always tryin’ to make things faster and easier, ain’t they?
So, there you have it. That’s what I know about this ServiceTitan. Sounds complicated to me, but I guess it’s the way things are goin’ these days. As long as they keep fixin’ my pipes and my heater, I don’t reckon I need to know too much more.
Tags: ServiceTitan, Scheduling, HVAC, Plumbing, Business Management, Mobile App, Training, Customer Service, Forms, Efficiency
